AGENT SUPPORT
Support Before, During, and After Enrollment.
Insurance is more than completing an application.
AHG provides servicing and operational support designed to help independent agents manage the work that comes with maintaining an active book of business.
General Agent Support
Spend More Time Serving Clients.
As your book grows, so does the amount of work required to maintain it.
AHG helps agents manage many of the servicing and administrative responsibilities surrounding their clients so they can remain focused on relationships, production, and growth.
ACA Agent Support
Build and Maintain a Stronger ACA Book.
AHG provides ACA agents with support designed around the ongoing needs of Marketplace clients.
Retention is an important part of the AHG model. Existing materials specifically reference client follow-up, policy assistance, payment reminders, benefit and document support, issue resolution, claims tracking, renewal assistance, and customer support.
- Network and PCP assistance
- Benefit checks
- Medication-list assistance
- Marketplace questions
- Application updates
- Member-account assistance
- Renewal support
- Payment monitoring and reminders
- Document monitoring
- PCP changes
- ID-card changes
- Plan changes
- Claims assistance
- Retention
- Application monitoring
- AOR monitoring
- Escalations and appeals
Medicare Agent Support
Support Stronger Long-Term Client Relationships.
Medicare business requires education, consistency, compliance awareness, servicing, and long-term client care.
AHG helps Medicare agents strengthen their business through support and resources
- Product and process support
- Client-service assistance
- Policy Serving
- Application assistance
- Retention and renewal support
- Technology and reporting resources
- Training
- Complicance updates
- Business-development resources
Enrollment Assistance
Support When the Client Is Ready to Move Forward.
Independent Agents are responsible for reviewing and quoting plan options with their clients.
Once the client selects a plan, AHG may assist with applicable enrollment, application, and servicing activities in accordance with AHG procedures and program requirements.
Post-Enrollment Support
The Relationship Continues After Enrollment.
AHG may assist agents with ongoing client needs
- Payment monitoring
- Payment reminders
- Policy servicing
- PCP requests
- Provider information
- ID-card requests
- Document assistance
- Claims-related support
- Plan updates
- Retention
- Renewals
- Application monitoring
- Other approved servicing needs
Agent Responsibility
You Stay in Control of the Client Relationship.
AHG provides infrastructure and support.
The Independent Agent remains responsible for the advice, recommendations, client relationship, applicable consent requirements, licensing, compliance obligations, and other responsibilities associated with their business.